SHIPPING & RETURNS
Shipping Policy
At VVS Collections, we take pride in our efficient shipping methods, secure packaging, and transparent costs. We believe in clear and honest communication to ensure our customers' trust and loyalty.
• Shipping Method: All packages are shipped via UPS.
• Shipping Time: Processing time is the same as local pickup processing time. Please allow an additional 2-3 days for shipping. UPS shipping typically takes 2-3 business days.
• Processing Time: Processing times are on business days only. We do not ship on weekends.
LOCAL PICKUP PROCESSING TIMES
• Raw Filipino Bundles: 6-8 business days for processing (no same-day shipping available).
• Brazilian Bundles: 6-8 business days for processing (no same-day shipping available).
Return & Exchange Policy
Our return policy is designed to give our customers peace of mind. If for any reason you are not satisfied with your purchase, we offer a straightforward refund or exchange policy. We believe that this approach builds trust and confidence in our customers.
We are committed to ensuring that our customers can shop with confidence and ease. If you have any questions or concerns about our return policy, please do not hesitate to contact us. We are here to provide assistance and make your experience with VVS Collections as smooth as possible.
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Refund & Exchange Policy
ABSOLUTELY NO REFUNDS. It is against the law to refund hair extensions due to health protection and hygiene reasons. Even if you have not installed the hair and it is completely untouched we do NOT accept refunds, please understand this before ordering.
ABSOLUTELY NO EXCHANGES. It is against the law to refund and exchange hair extensions due to health protection and hygiene reasons. Even if you have not installed the hair and it is completely untouched we do NOT accept exchanges, please understand this before ordering.
• Online Orders: Orders placed online are considered “orders” and not “hair on hand.”
• Processing Times: Please allow the full processing time before checking for updates. Our website provides accurate processing times, and we will contact you if your order arrives early.
• Processing Start Time: Processing begins the next business day after the order is placed.
• No Refunds: Once processing has started, refunds are not available.