STORE POLICY

Refund & Exchange Policy

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ABSOLUTELY NO REFUNDS. It is against the law to refund hair extensions due to health protection and hygiene reasons. Even if you have not installed the hair and it is completely untouched, we do NOT accept refunds, please understand this before ordering.

ABSOLUTELY NO EXCHANGES. It is against the law to refund and exchange hair extensions due to health protection and hygiene reasons. Even if you have not installed the hair and it is completely untouched, we do NOT accept exchanges. Please understand this before ordering.

• Online Orders: Orders placed online are considered “orders” and not “hair on hand.”

• Processing Times: Please allow the full processing time before checking for updates. Our website provides accurate processing times, and we will contact you if your order arrives early.

• Processing Start Time: Processing begins the next business day after the order is placed.

• No Refunds: Once processing has started, refunds are not available.